CONTACT US

Get in touch with us

By phone
Contact Form
Complaints Form

Customer Service

We remain at your disposal Monday to Thursday 09:00 - 18:00 and Friday 09:00 - 17:00.

210 8119670

Road - Travel Assistance

Call us in case of an accident or need for Road Assistance.

1137

Claim Adjusters & Damages

In case of an accident, book your appointment with a claims adjuster.

2108119700

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European Reliance will process your personal data only for communication purposes and to inform you about updates on the insurance product for which you have expressed your interest and will keep them in the database for 12 months. Your personal data may be transmitted to an Insurance Intermediary in our Company for the best possible service of your request. You always retain the right to be informed, right of access, right of erasure, right to rectification, right to restrict processing, right to portability of the above personal data and the right to object the processing by contacting the Company at +30 210 8119670 or by sending an email at dpo@europisti.gr. For more information on the processing of personal data of the customers/ candidate customers by European Reliance, please visit the section “Personal Data”.

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European Reliance General Insurance Co. S.A. has as main concern to stay close to its customers. If you wish to submit a complaint for the Company and the provided services, please fill in the following Application Form. It is clarified that within the meaning of the word complaint, we do not include announcements of claims, requests for compensation or simple requests related to the performance of your policy and the provision of information or clarifications. Alternatively, you may send your complaints with a letter via post office, fax or email. For any further information, or clarifications, please call the Complaints Department of the Company.

Complaints Department
274 Kifisias Avenue, 15232, Chalandri
Tel: +30 2108119794, Fax: + 30 210 8119795
Email: complaints@europisti.gr

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1. In any case, we would like to remind you that you may address every request, indicatively but not restrictively, to independent institutional bodies, such as the Hellenic Consumers' Ombudsman, the General Division of Consumer Protection and Market Supervision, etc., applying any existing, per case, legal deadline. We would like to highlight that you retain the right to keep to your complaint in the case that the Company does not fully satisfy you at the resolution of the complaint. For this reason, we attach the link for the alternative dispute resolution (ADR) scheme https://bit.ly/2WXuyWP, in which you may find all useful information on the electronic dispute resolution.

2. We would like to inform you that European Reliance will process your personal data only to reply to your request and will not transmit the data to third parties (with the exception of the institutional investors that may be involved) and will keep them on paper and electronic format, up to the end of the time period for the related claims.You always retain the right to be informed, right of erasure, right to rectification, right of access, right to restrict processing, right to portability of the personal data and the right to object the processing by contacting the Company at +30 210 8119670 or by sending an email at dpo@europisti.gr. For more information on the processing of personal data of the customers/ candidate customers by European Reliance, please visit the section “Personal Data”.

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One of our representatives will contact you within 48 hours

At European Reliance we value our customers' feedback. Thank you for helping us improve our services. Your request has been successfully received!

Frequently Asked Questions

GENERAL INFORMATION
PAY YOUR INSURANCE POLICY
ROAD ACCIDENT / ASSISTANCE
HOSPITALS / CAR SERVICE STATIONS

You can find the payment code for your insurance policy and complete your payment by clicking here.

For the best customer service experience, European Reliance uses all modern methods for the payment of the insurance premiums. You can pay with one of the following ways:

1. In your Bank using the Bank Payment Code:
- Internet banking
- phone banking
- automated payment systems (APS)
- charge your bank account in the cash registers of any of the retail offices
- payment in cash in the cash registers of the retail office

The above payment methods apply if they are provided by your Bank and give you options for the payment of your premiums to European Reliance. Any additional charges depend on the pricing policy of each banking institution.

2. With our credit cards “LIFECARD VISA” and “ASFALISTIKOS GONEAS - LIFECARD CREDIT” in cooperation with Piraeus Bank, with which you can pay your insurance policy in up to 12 interest-free monthly installments and at the same time get a discount for your insurance premiums. Get informed on the benefits of the cards by your Insurance Intermediary or by calling the Customer Service Department at +30 2108119670. (*).

3. With Onlinepay.
- With the use of a debit, credit or prepaid card Visa, Mastercard, Diners and American Express. Especially with the use of the credit card you can pay your insurance policy in up to 12 interest-free monthly installments.

- With charge in your bank account in Alpha Bank, Piraeus Bank, Eurobank or the National Bank of Greece via IRIS online payments service.

4. With a standing order by Visa and MasterCard: by activating the standing order you have the ability to get a discount in your insurance premiums or pay your policy in interest-free installments. If you wish to activate a standing order, please use the service Onlinepay. (*)

5. With a standing order and charge in your bank account. (*)

6. Via the Hellenic Post Office using the special document for payment of bills in the lowest part of the website. For any extra charges please check the pricing policy of the Hellenic Post Offices.

Notes:
- If you select payment methods No. 2, 3 & 4 your will not have any additional charges.
- In cases 2 and 5, the standing order is forwarded to the customer code and is valid for the total of the insurance policies that are related to this code and are connected to a standing order. Therefore, the assignment to a payment card or a bank account replaces any previous standing order for the total of the insurance policies that are related to this customer code.
- For more information, please contact your Insurance Intermediary or the Customer Service Department at helpcustomer@europisti.gr, or tel. +30 210 8119 670 or fax +30 210 8119 789.

What should I do in case of an accident or immobilization of the vehicle?

- Please take all necessary road safety precautionary measures.
- Contact the nearest Police Station Dept. If there is a special reason, call the national Emergency Service at 166.
- Call Road and Travel Assistance at +30 211 1075709 or at 1137 (from a landline or mobile phone), 24/7 and give us information on the accident and your exact location. The call is valid for all accidents within the Greek territory.
- Please fill in the Amicable Settlement Form. Otherwise, you might need to wait up to 7 days for the reply of the other insurance company.
- If you do not call Accident Care, you will have to submit the form in the Company within 8 days from the date of the accident, including all details.
- Inform the Claims Department of European Reliance at +30 210 8119700 (working hours and days) to announce your damage and request for claims adjustment.

Moreover, with Car Total App, you can inform Road Accident Care at real time and give the information and exact location of the immobilized vehicle.

What should I do if I need Road Assistance?

If you have valid insurance coverage, please call Interpartner Assistance at +30 2111075709 or 1137, and report your location and the exact license plate number. The coverage applies in Greece and abroad.

Moreover, with Car Total App, you can inform Road Accident Care at real time and give the information and exact location of the immobilized vehicle.

What should I do if I need to repair the damages of my vehicle?

European Reliance gives you the opportunity for immediate repair of the damages of your vehicle in the contracted car service stations, in case of road accident for damages for which you are not liable.

Moreover, our Company covers damages included in the additional coverages of your policy (Fire, Third Party Liability, Partial Theft, etc.)
The advantages of choosing one of the contracted car service stations are the following:
- Direct payment of the damage by European Reliance.
- Replacement of the damaged spare parts with new ones for vehicles no older than 6 years.
- The car service station will provide a car to meet your needs, if the repair of your vehicle requires more than 2 days.
- Coverage for window breakage (without waiver of premiums).
- Check in 20 different parts, before the final return of the repaired vehicle.
- Guarantee for the repair.
- Special discounts for any service or repair, if it is not included in your insurance policy.
You can find all contracted car service stations here.

What can I do in case of window breakage of the vehicle?

The cooperating company Carglass® can assist you with the repair of any broken window in your car. To book an appointment, you may call + 30 213 0110079 or click the following link here.

Which are the Medical Institutions that cooperate with European Reliance?

You may find the Medical Institutions that cooperate with European Reliance by clicking in the following links:
- Contracted Medical Institutions for the Health Plan

- Contracted Medical Institutions for the Family Plus

- Contracted Medical Institutions for the Whole life Hospital Health Care

- Contracted Medical Institutions in Bioiatriki

- Contracted Medical Clinics in Bioiatriki

Which car service stations cooperate with European Reliance?

You may find the Car Service Stations that cooperate with European Reliance by clicking in the following link here.